At GrammarCheck.ai, your satisfaction is our priority. While we strive to provide high-quality AI writing tools, we understand that, on rare occasions, a refund may be appropriate. This policy explains when refunds are available, when they are not, and how to request one.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Current or Most Recent Plan Only. Refunds apply only to the latest plan you purchased or a plan that is still active (not consumed). Refunds will not be issued for expired or previously used plans.
- Duplicate Charges. If you were accidentally charged more than once for the same plan due to a technical or payment-gateway error, we will issue a full refund upon verification.
- Wrong Plan Purchased. If you selected the incorrect plan and then purchased the correct one, we may refund the original plan—provided the validity period and terms match the replacement plan.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You simply changed your mind after purchase.
- Features that aren’t clearly mentioned or advertised related to the product on our website.
- When you partially used a plan or the service.
- You purchased through a third-party app or platform where the transaction is separate from GrammarCheck.ai’s own billing system (unless explicitly covered).
- You subscribed during a promotional or discounted sale—discounted plans are non-refundable.
- A recurring renewal charge has already been processed, and you opted into automatic renewal. That charge is non-refundable (though you can cancel future renewals).
- You cannot get a refund on custom plans tailored specifically to your needs.
3. Active vs Expired Plans
- Refunds are available only for active plans — ones that are recently purchased and haven’t been used.
- Plans that have expired or have been substantially used are not eligible for a refund.
4. How to Request a Refund?
To submit a refund request, please follow these steps:
1. Send an email to [email protected] (or use our live chat) explaining the reason for your request.
2. Include your account email address, Order ID, and any relevant screenshots or documentation supporting your claim.
3. We will review your request typically within 2–3 business days and notify you of the outcome.
4. If approved, refunds will be processed using the original payment method. Please note that any bank or payment-gateway fees may be deducted from the refunded amount.
5. Our Discretion & Special Circumstances
We reserve the right to approve or decline refund requests after reviewing each case individually. In exceptional situations — for example, where minimal service was used or a technical failure occurred — we may consider a partial refund at our discretion.
6. Cancellation of Service
If you wish to cancel your subscription:
- You may click the “Cancel Subscription” button in your account dashboard.
- Alternatively, email us at [email protected] or use our live chat for a cancellation request.
- Cancellation will take effect at the end of the billing period. Note: Cancellation does not automatically guarantee a refund unless your case meets the eligibility criteria above.
7. Changes to This Refund Policy
GrammarCheck.ai may update or revise this Refund Policy at any time. To stay updated on any changes, we encourage you to review this policy each time you make a purchase.
Thank you for choosing us. We appreciate your trust, and we are committed to deliver you a reliable and transparent service.
